Privacy Policy
1- Responsible for the processing of your personal data:
GUITARD, S.L. (hereinafter, "GUITARD"), domiciled at C/ Isabelle Sandy 2, AD700 Escaldes-Engordany (Principality of Andorra), registered in the Register of companies of the Principality of Andorra under number 11059, in the Register of Commerce under number 928449-A and its tax number is L-706208-T, with e-mail address comunicacio@grupokanalla.comand telephone number (+376) 770 077.
2- File declared in accordance with Andorran legislation by the Data Protection Agency of the Principality of Andorra:
In compliance with the requirements of Law 15/2003, of December 18, 2003, on Personal Data Protection (hereinafter, "LQDP"), and the regulations that develop it, GUITARD informs you that any personal data that you provide to GUITARD through this website (hereinafter, "the Website") will become part of the corresponding files owned by GUITARD and duly registered with the Data Protection Agency of the Principality of Andorra.
3- Provisions regarding the processing of personal data of minors and/or third parties:
3.1. Personal data that are not owned by the person providing them cannot be provided. However, in the event that this is justifiable, the person providing the personal data assumes the responsibility to previously inform the owner of the data of all the provisions of this privacy policy.
3.2. In the event of processing of personal data of a minor, the minor warrants to GUITARD that he/she has the authorization of the holders of his/her parental authority or guardianship for GUITARD to process such personal data in accordance with the provisions of this privacy policy. Similarly, in the event of processing of personal data of a person whose rights are limited, the person warrants to GUITARD that he/she has the authorization of the holders of his/her guardianship or conservatorship for GUITARD to process such personal data in accordance with the provisions of this privacy policy.
4- Purposes of the processing, legal basis of the processing and term of conservation of personal data:
4.1. Purposes of the processing:
GUITARD may process your personal data for the purposes described below:
Contact and customer service: Through the form and contact mail indicated both on this website and in this Privacy Policy and customer service or social networks, GUITARD will collect and process your personal data along with those that may be requested from third parties, if necessary, in order to properly manage your requests for information or rights, and your queries or complaints.
Personal data requested: name, surname, e-mail and telephone number.
Analysis of use, operation and improvement of the Web: Through cookies and other tracking technologies that GUITARD places on your device, always taking into account the indications of your consent, GUITARD will collect and process your personal data to improve your experience and our services by analyzing your browsing and how you interact with us on the Web and also, to be able to show you advertising based on your browsing habits;
Personal data requested: IP address, processes started and abandoned, type of device used to access the Web, time spent on the Web, previously visited web page, etc.
Sending advertising communications by electronic means: GUITARD will collect and process your personal data in order to send information through comunicacio@grupokanalla.com for advertising and promotional purposes about your products, services, news, promotions, sweepstakes.
Personal data requested: name, surname, e-mail and telephone number.
User registration: GUITARD will request your personal data to correctly process the creation of the user account on the web in order to formalize your purchase process.
Personal data requested: name, last name, telephone number, e-mail and home address.
Formalize the purchase process: Through the purchase form, GUITARD will process your data to correctly process: the purchase of the product, manage the payment process, as well as the occurrence of any incident related to the purchased product and / or returns.
Personal data requested: name, surname, telephone number, e-mail, home address, complaints and returns, purchase history and payment methods.
Exercise of rights: GUITARD will process your contact details to authenticate, as far as possible, the validity of requests to exercise your rights (see section 6 of this privacy policy) and to notify you of any security breach that may entail a high risk to your rights and freedoms.
Personal data requested: name, surname, Passport/DNI or NIE, telephone number and e-mail address.
4.2. Legal basis for processing:
Your personal data may be processed in accordance with one or more of the following legal bases:
The unequivocal consent that you express when contacting us through the forms and e-mails that this website makes available to you, together with our willingness to respond to your request, query, notification or complaint;
The express consent you give us to allow us to download cookies (cookies and other tracking technologies) that are not necessary for the proper functioning of the website on the device with which you access this website, as well as the consent you give us for the possible sending of commercial communications;
In order to execute the contract from the moment you expressly accept the General Terms and Conditions, you become a party to the contract for the purchase of the products you enter into with GUITARD. In order to comply with the provisions of the General Terms and Conditions, it is necessary to collect your personal data. In the event of refusal to provide the necessary data, it will be impossible to effectively carry out the purchase of the products ordered; i,
Compliance with legal obligations to be fulfilled by GUITARD as Data Controller.
4.3. Data retention period:
In general, your personal data will be kept for the period necessary to achieve the purposes set out in this privacy policy. Subsequently, your personal data will be retained for as long as it takes for the legal liabilities arising from the processing in question to expire, in accordance with the applicable legislation. Once this period expires, all personal data of users and / or customers will be deleted.
5- Categories of recipients, including service providers, and transfers to third countries or international organizations (international transfers):
5.1. In case it is necessary to achieve the above-mentioned purposes, your personal data may be communicated to the following categories of recipients:
GUITARD's service providers who are required to process your personal data in connection with the purpose in question, which they will do as instructed by GUITARD and in accordance with this privacy policy and any appropriate security and confidentiality measures established by GUITARD;
Third parties unrelated to GUITARD, if GUITARD identifies, in good faith, the need to make the communication in question in order to: (1) comply with any applicable law, regulation, legal process or enforceable governmental requirement; (2) enforce the terms and conditions of the product and/or services purchased, including investigation of possible violations; (3) and/or detect, prevent or otherwise address fraud, security or technical problems; and (4) prevent, detect, prevent or otherwise address fraud, security or technical problems.
Competent Public Administrations, in the cases foreseen in the Law and for the purposes defined therein.
5.2. GUITARD does not carry out international transfers of personal data.
6- Rights in relation to your personal data
In compliance with the LQPD, and the regulations that develop it, GUITARD informs you that, to exercise your rights of access, rectification and deletion of your personal data, recognized in the aforementioned regulations, you must send a written and signed communication to the e-mail address ...@....,.
You can also obtain additional information about your rights by contacting the data protection supervisory authority.
7- Security
GUITARD guarantees that the processing of your personal data is subject to the strictest confidentiality, and that the necessary technical and organizational measures have been established to ensure the security of your personal data and prevent its alteration, misuse, loss, theft and unauthorized processing and/or access.
8- Changes in the Privacy Policy
This privacy policy is subject to change from time to time in accordance with applicable law; therefore, we recommend that you consult this privacy policy on a regular basis.